Your path to success starts here!
Break into Customer Success with your transferable skills!
How to Break Into Customer Success
A Comprehensive Course
Discover how to break into Customer Success with confidence and clarity through our comprehensive course.
Designed for career transitioners, this program equips you with the essential knowledge, practical strategies, and real-world insights needed to land your first role in this exciting and rapidly growing field.
When you join this course, you‘ll...
✔️ A clear grasp of the Customer Success Manager role and its impact on business growth.
✔️ A polished resume and LinkedIn profile that showcase your skills and experience.
✔️ Proven strategies for mastering interviews and impressing hiring managers
✔️ Insider tips on negotiating offers and setting yourself up for long-term success.
✔️ Resources for continued learning and growth in your new career.
Course Curriculum
Introduction - Introduction & Why Customer Success
Module 1 - Understanding the Customer Success Manager (CSM) Role
Evolution of Customer Success (CS)
Key responsibilities: Onboarding, Adoption, Check-ins, Renewals, Expansion
Essential CS acronyms and terms
Insider insights: Q/A sessions with top CS influencers and hiring managers
Toolset overview: Familiarize with Gainsight, ClientSuccess, etc.
Module 2 - Highlighting Your Transferable Skills
Mapping your experience to Customer Success requirements
Identifying valuable skills and experiences
Mastering the art of presenting yourself as the ideal Customer Success candidate
Overcoming imposter syndrome confidently
Module 3 - Cross-collaboration
How Do You Work With Other Teams As A Customer Success Manager?
Customer Success with Sales
Customer Success with Product
Customer Success with Onboarding
Customer Success with Customer Experience & Support
Customer Success with Marketing
Customer Success with Product Marketing
Module 4 - Crafting Your CS Resume
Striking the right balance: content that makes an impact
Effective formatting techniques
Utilizing the CAR (Cause, Action, Result) methodology
Customizing your resume for specific roles and industries
Module 5 - Boost Your Job Search Productivity
Identifying suitable roles and interpreting job descriptions
Selecting the right industry and company for you
Understanding a company's Customer Success maturity to assess fit
What Job Search Activities Are Worth And Not Worth Your Time?
Networking Best Practices - Do’s And Don’ts
Project Managing Your Job Search
🚀 BONUS: 3 Hands-on Workshops to supercharge your networking efforts 🚀
Module 6 - How to Ace Your Customer Success Interview Process
What Is A Typical Customer Success Manager Interview Process?
Best Practices For Getting Ready For Your Interview
How To Ace Each Interview Stage
How Do The Hiring Managers Compare Candidates And Make Decisions?
🚀 BONUS: 5 Mock Interviews with Current Customer Success Managers 💪🏼
Module 7 - How Do You Negotiate The Right Way For Your First Role in Tech?
Detailed Overview Of The “Negotiatables” And Compensation & Negotiation Norms
Preparation Strategies For You To Successfully Negotiate And Tools To Help You Prepare
Better Understand Scripts Templates To Increase Your Confidence In Negotiating
Identify Resources For Comp Benchmarking And Negotiation Scripts
How To Develop A Tactical, Individual Approach To Negotiations
Module 8 - Thriving in Your First Customer Success Role
What is a 90-Day Plan?
Why You Need a 90-Day Plan
Elements of a 90-Day Plan
5 Essential Tips for Success
Do’s and Don’ts of Your First 90 Days
🚀 💪🏼 BONUS Module - Customer Success Resources for Continued Learning 🥳🚀
Gain exclusive access to a curated list of tools, templates, and frameworks that have been pivotal in Customer Success roles.
Deepen your knowledge by exploring Gözde’s handpicked resources, including books, blogs, podcasts, and courses.
Unlock proven strategies, best practices, and industry insights gathered over a decade of hands-on experience.
Access a library of actionable resources to support your growth and success in your Customer Success journey.
Elevate your career to the next level!
This course transcends mere theories by providing actionable insights to propel you closer to your desired outcomes.
Who is this course for?
Open New Career Doors 🚀
Thinking about starting a career in Customer Success?
This course is your first step toward landing your dream job. Learn critical skills like onboarding clients, keeping them engaged, and managing renewals and expansions.
Even if you're from a different field, retail, teaching, healthcare, you name it!
Without direct experience, this course will make you a strong candidate in the tech world, setting you on a path to a six-figure salary 💰
Build Confidence in Your Career Move 💪🏼
Jump into the essentials of Customer Success with our course. You'll learn everything from the basics of the SaaS business model to building strong customer relationships. This course is designed to give you the confidence and skills you need to navigate your new role effectively.
Step Up Your Career Game 💫
Ready for a raise, promotion, or new challenges? Our course sets you up for success. You'll discover how to use your new skills to shine in your current job or quickly grab new opportunities.
Meet Your Instructor!
Hi, I’m Gözde, and I’m here to help you break into Customer Success and transform your career.
With over 10+ years of experience working at Fortune 500 companies and Silicon Valley startups, I’ve built a career that’s allowed me to triple my income, travel the world, and launch my own business—all while maintaining a fulfilling 9-to-5 tech role.
Customer Success has been life-changing for me, and I’ve mentored countless professionals from non-tech backgrounds who’ve successfully transitioned into this field.
This course is designed to give you the exact tools, strategies, and confidence you need to land your dream role in Customer Success in the Tech industry, no matter where you’re starting from.
Join me, and let’s turn your career goals into reality!