More and more businesses are turning to messaging platforms like Slack to keep their teams connected and productive. Click here to learn more!

Best customer success teams know that having effective Cross-Functional Communication is the key to success.

One of the main challenges of Customer Success Managers is to position your company as a strategic partner rather than a technology vendor. Great, we all are in agreement here! But how do we make sure you look like a partner but not like a vendor?

One of the most important things that the Customer Success team is responsible for is making sure the customers see the value of your product and the capabilities of your product is providing value to the overall business goals of your customers’ company.

With the rise of the subscription-based business model, businesses are seeing more and more the impact of their existing customers’ on their companys’ growth.

When I first started as a Customer Success Manager, one of the most challenging parts for me was identifying up-sell opportunities and to grow current clients. There is no doubt that there are so many different upselling techniques.