Despite the versatility and flexibility of Slack, managing customer conversations on Slack efficiently can take time and effort. Here are seven tips to maximize Slack's efficiency and drive customer conversations without losing control!

Shared Slack channels are an excellent way for companies to improve customer success and create additional revenue streams. This blog post will explore why and how to monetize shared Slack channels!

To prevent churn, knowing the existing churn trends could be a great place to start. The question is, how many of us are tracking that down? Check out all the questions you should ask yourself to identify these trends!